Due to hygienic concerns, we cannot offer any returns. Absolutely no returns for tweezers are possible. We can only refund shipping costs if the return is the result of our error or the item is defective or damaged during transit. Reimbursable shipping costs cannot not exceed our published per item shipping costs. Defective items can be exchanged within five (5) business days of the receipt and as long as the item is returned in the same condition as it was sold. All exchanges must be approved by LASHES.NYC. To initiate the process, please email us at firstname.lastname@example.org.